Copart – Lincoln at 13603 238th St Bldg 1, Greenwood, NE 68366

This is hands down the absolute worst experience I’ve ever had at any of the multiple Coparts I’ve been to. I had an appointment at 4:30pm. I drove 6+ hours, some of that time through torrential rain storms slowing travel immensely and arrived and checked in at 4:46. The transporter app told me that my wait time was 5 minutes. After 12 minutes of waiting and no update on the app, I walked in and said hi there – I had an appointment at 4:30 and checked in so I’m just coming in to check on the wait time. The older lady with the glasses sitting at the back desk said you’re late so you’re not getting anything today. I apologized and explained that the storms slowed the highways to a stand still. She said well you should’ve been here at 4 and no later than 4:15 because all of the workers leave at 4:30. First of all, I saw quite a few workers driving forklifts in the yard still. And second of all, if that was the case then why are appointment times for 4:30 listed as an option ?? And thirdly, the notification on the transporter app states that if I’m not checked in by 5pm that my appointment would be cancelled. She told me to leave and it’s not her problem it rained. I have never dealt with someone as cold and condescending as this person. I was in tears. Luckily outside we did approach one of your other employees, a younger red headed male who was super helpful and professional and he did make sure I was able to pick up my vehicle so thank God for him. As far as that woman, she definitely should not have a job dealing with the public. Even the younger black haired female put her head down when the hateful woman was talking to me obviously embarrassed by her coworkers demeanor and attitude. I advise potential customers to avoid this Copart until this employee retires or croaks.

Not very happy at all with the friendliness of the operator with my staff. I was busy and trying to get a title a copy of the title sent to my email and I gave permission to my dis batcher to speak with co part for me and the first operator was ok, then she was transferred to the yard operator was insistent she couldn’t talk to and would not talk to my staff even when i was on the phone with the operator and she was very rude to me as well. I work a lot with this company and would like to encounter better service in the future.

There’s a lot of prejudice and racism in the cpart Lincoln NEBRASKA

Very bade customer service. One time I needed help and I asked one of the front desk employees for help she told me go on line and find it.i told her: …mam; I did go on line; But I couldn’t salve the problem; and this is why I’m asking your help, then she said that let me talk to my manager….I told her that why should you ask the permission of your manager to help m????….She ignored me; But another employee helped me..

Huge place but only one worker assisting the counter, the que says 5 mins but you have to wait more like 30. Hire some help please

This company is buying and destroying a racetrack because it’s next door to their business. That’s enough for me to never spend a dime at their business across the country for the rest of my life. You should be ashamed.