Brim’s Imports Auto Salvage at 350 Bales Rd, Kenton, OH 43326

Have used them for quite a few years now to get Bikes back to the U.K. Very helpful and efficient. Never a problem.

Worst customer service experience on the phone I’ve had! The lady seemed like it was a hassle to actually do her job

this place was great i ordered a tail light for a infinity i was working on i received it fast and in nice shape will order from again

1st off these reviews were not playing around when they said the customer service was horrible. It’s no joke. RUDE RUDE RUDE. That lady needs to be put deep in the back with no contact with anyone at all. Needed a headlight. Told me they had me send everything. I asked for condition of headlight she said she wouldn’t have it in inventory if it wasn’t in good condition. Called back 5 hours later. She told me she doesn’t have it. No contact to let me know. If I’d hadn’t called to check I’d just been waiting looking clueless. Also did i mention the lady was rude. So bad i had to mention it again.

We purchased a knee assembly from Brims on 03/15/21 for $175 it was rusted out and not a good part they came back and got it from us. I called today to ask where our refund was and they said they gave us store credit. Becuase of the contiunus lies and poor customer services after years of doing business with them we asked for a refund and was told we would get it. Now they are back tracking and telling us no. I asked for the owner was told no and hung up on 5 different times by Matt. They just have horrible customer service now and they hang up and lie all of the time. We do not want to do business with them and we want our money back for the part that was returned of $175. You would think in this economy they would treat their customers good especially long term customers. Sad to see how this business has gone downhill.