Gray And White Auto Parts at 2929 S Rainbow Dr, Decatur, GA 30034

Even thought they towed my car they were still professional and i did not have no problem getting my car back but hatted having to pay 200 for my car

It was the location in Carrollton. Gray white is very disorganized place. They lie they say they have the part but I went there and no part. I drove almost 2 hours one way. Go get your part somewhere else

Paid for a part to be shipped to me. I made a mistake on the option code and it wasn’t going to fit my car. They were very understanding and issued me a refund with zero hassle at all. Excellent people with good practices.

DO NOT BUY FROM THIS PLACE. My son bought an engine from them that has NEVER worked. The car sat at the shop for over a month not being able to be moved. Upon suggestion by the shop owner, we had the car towed to the dealership. The dealership told us both verbally and in writing the engine was bad. After speaking with the technician Gray and White sent out, it was confirmed the engine is bad BUT the mileage reported is 4000 over what it was when the engine was purchased. The car has not left the lot only to be towed to the dealership. The mileage claim is a complete lie. While talking to Billy, a service rep at Gray and White, he said my son called “200 times asking all types of stupid questions”. Well when you spend $1277 for something that does not work no question is stupid. So now we will seek legal action as well as contact every source available, such as news stations, as many social media groups as possible, BBB and Attorney General let it be known that this company does not stand behind its parts and DOES NOT Value their customers!! We still have find another company with good parts for the repair. Horrible experience!!

Will never do business with this place ever again! Purchased an engine for a 2002 Mazda protege5. After replacing the engine and spending $600 in labor, we realised it had a bent crank. They offered me a 90 day warranty on the engine so I called them to get a replacement. For 2 weeks they kept giving me the run around saying they’re trying to locate an engine for me because they don’t have another one in stock. During that time I had found plenty of engines with the same warranty and same price I paid. I call them to ask for my money back and the manager by the name of Billy tells me we can’t refund your money till you give us our engine back. Keep in mind they came and picked up my old engine and charged me a $100 core fee which was never refunded back to me. I told him I need my money today to purchase another engine and I will pull their bad engine out of my car and give it back to them. They just have to send my core back so I can give it to the other place I’m purchasing an engine from. He told me we have a policy that I can’t override and hung up the phone on me. The guy is as ignorant as they come and shouldn’t be managing a reputable place like Gray and White. DO NOT purchase anything from that place! Apparently it either goes their way or it doesn’t happen. No respect for the customers that pay their bills what so ever! I’m also not being compensated for the $600 labor that I spent on the first engine. I’m gonna have to pay that all over again. My entire experience with this place has been a financial loss to me and I hope those $600 I paid end up costing them $6000 in the future.