CTV at 550 Industrial Dr, Moultrie, GA 31768

Do not recommend. Found out the wife’s rim was bent which kept causing air to leak from her tire which we needed before we left for vacation. Called CTV on a Monday morning after being referred by the Ford delearship and was told they had 8 available after explaining we needed it before Thursday for our trip and was a time sensitive issue or we would have just ordered it new offline. Was told it would arrive Tuesday around 10 AM and would have to pay in full to get it delivered so we agreed due to the time sensitive issue. Drove over an hour Tuesday afternoon to pick up the wheel and was told it had not been delivered because when it was picked, the wheel was warped, therefore not shipped. (Maybe don’t include warped/faulty parts in the possible listed inventory to get for customers). I was then told to call the following day (Wednesday) around lunch to check on its status after explaining again I needed the wheel for our trip Thursday morning. Called on Wednesday and was then told it had not arrived yet do to whatever reason this time and again I expressed my concern with its arrival issues and what I was told each time. I then called back later Wednesday to make sure it had not been delivered and was then told it “looks like it will be delivered to the store tonight but after hours” and I stated I would be there first thing in the morning to pick it up. Now Thursday morning, the day of our trip, I called once again and was then told it still was not at the location and asked where it was and was told in Pensacola. I expressed my extreme displeasure of it now being 3 days after originally told when it would arrive and then how each day I was told “the next day”. I then requested a full refund and it was granted and then had to take more time and money out of our day to figure out a new plan. Either this place doesn’t know what they are talking about or they just simply lie about it arriving the “next day” each time. I wouldn’t let them pick up rocks out of my yard because they would probably end up being unreliable and screwing that up too. -5 on a scale of 0-10.

This is an awesome place to go and recycle your metals! The staff are always friendly to us

Wish the sales rep was more specific about their part pickup policy. Drove two hours up here for a part they said was ready at the Moultrie facility. I arrived to pickup and was told the part would not be available until the next day. This miscommunication has caused a huge inconvenience to me and thrown off my work schedule.

Ask for Laura for all your used parts needs I stopped ordering with all junk yards because it’s hard to find one that you can actually trust. With ctv I have always been satisfied! Recommend to all

I got referred here while looking for a rather rare and uncommon common part we needed. I couldn’t be more happy with the service, Laura was a sweetheart and was very helpful and Knowledgeable in finding what I needed. I will definitely use them again!