Chets Auto Parts at 232 Park Ave, Carpentersville, IL 60110

I called them to come and pick up a vehicle. I was told that I just needed to give them a time and text the address. So I did. I received a confirmation at initial text and I texted them 15 minutes before the pick up time that I was there and waiting and what vehicle I was in. I received a confirmation text back immediately. I then waited 30 minutes past the time agreed on for pick up. I called and got no answer. I texted and no response and I then called once again and as you may have guessed no answer. I send another message and told them I cancelled and again no response. I’m very patient and willing to wait and move things around to make things worked out if communicated with, however there is no communication I can’t work with you. Very disappointed.

Thieves, had my car for 7 months and keep giving excuses. Police had to be called, and the employees tried running. Constantly telling me it’s finished but when I show up to get my vehicle, it hasn’t been fixed. 7 months to fix an engine. Maybe new management, I don’t see a Chet’s sign anymore. But it’s the same big Green building. Avoid at all costs. Liars, thieves, and probably never going to see a refund or my car again. Juan is compulsive liar.

Good customer service.

never responds to calls, texts, I guess they don’t like to make money. What a waste of property that place is.

is a great place to go.