CHARLOTTE USED AUTO PARTS at 6001 Old Concord Rd, Charlotte, NC 28213

If I could rate them below 1 star, I would. I called them to find an engine part for our 2012 Hyundai Sonata and was told they had two of their on their lot. I ask if I could come out and look at the cars for the part. The woman in the office said yes.

I got there and then was told that the engines on both cars had been removed and dismantled. I told the man “I guess I wasted a trip”. His only answer was “yep”.

Is this how you treat a potential customer?

No integrity at all and no class whatsoever. This will be the first and last time I will ever contact them for any car needs. Don’t deal with them, folks. You’ll be wasting your time.

Called to order parts and was told parts are ready and on the shelf. When arrived, I was told I have to wait at least an hour because parts had to be removed. 2 hours later, was told they didn’t have one of the part I needed. This was” suposebly ” the part they were removing… Junk yard is a mud pit with hardly any parking . save your time and shop else where .

I spoke with Sam over the phone about getting new tires and wheels from him. He quoted me $300 over the phone. Which was a great price! Once I got there, he told me $350. I politely reminded him that he told me $300 over the phone and he admitted to not remembering what he told me but wouldn’t honor the original $300 quote. I didn’t have a problem with the $350 price Bc that is still a great price but it’s the principle. He should’ve honored what he quoted me, especially Bc he forgot. I would recommend sending written quotes to future customers to prevent this from happening again.

NEVER BUY A ENGINE FROM HERE! I BROUGHT A ENGINE HERE PAID $3200 FOR THE ENGINE & $750 FOR LABOR FOR THE ENGINE TO BE PUT IN. ONCE THE ENGINE WAS INSTALLED I WAS INFORMED THE ENGINE WAS NO GOOD. THE OWNER GAVE ME THE RUN AROUND FOR OVER 3 WEEKS! NOW HE SAYING I NEED TO PAY SOMEONE TO HAVE THE ENGINE TAKEN OUT AFTER WE WASTED $750 IN ORDER FOR ME TO GET A REFUND. THIS COMPANY PLAYS ALOT OF GAMES. THEY ARE MONEY HUNGRY. THEY ARE NOT HONEST PEOPLE AND YOU CAN NOT TRUST THEM. WOMEN NEVER GO ALONE TO DO BUSINESS WITH THESE GUYS,THEY GET OVER ON YOU!!!!

I went crazy looking for a part for my vehicle – and I was able to find it here – and for much less money than I would have expected. Better than that – the customer service here is TOP-SHELF. I love working with people who know what they’re doing: fast efficient, polite – it doesn’t get any better than that! Congrats guys, on a solid operation, a great business – keep up the nice work.