Big Top Auto at 20877 Cottage Grove Ave, Ford Heights, IL 60411

DON’T BUY FROM HERE BOUGHT A MOTOR HAD IT SHIPPED SAYS ONLY 127K MOTOR JUST COVER IN OIL AND SO RUSTY WATER ON THE TOP OF THE HEAD NO OIL CAP BEEN JUST GETTING RAINED IN DIP STICK IS JUST A BLACK GOO OF NEVER HAD A OIL CHANGE AND YES 11 BROKE SENORS A 7 YEAR COULD OF DONE A BETTER JOB REFUSED TO GIVE REFUND HAD TO CALL DISCOVER DON’T BUY FROM HERE WILL POST PICTURES

Purchased a new after market front bumper and fender on a Friday and was told I would be able to pick it up on the following Monday. I called the following Wednesday and was told that they got the wrong part and they sent it back for the correct one and I could pick it up on Friday. Called the following Monday and was told the same story as the previous week. This went on for 6 weeks until I finally received my parts delivered to my house.
About 2 months later I called someone to install the bumper and fender on my car and they told me upon looking at it that it was the incorrect part for my car. He said in fact, that the fender and bumper were for two completely different cars (neither of which were even close to my model). I ended up purchasing the correct parts from the gentleman that gave me this information for half of the price I paid to Big Top.
Upon calling Big Top to return the parts and get my money back, I was told there was a 40% restocking fee to return. Obviously I told him this is ridiculous and Dave at Big Top told me that the warehouse are the ones charging the fee and there is nothing he can do. I asked him for the name of the warehouse and I called them and spoke with their manager and they told me they have never and will never charge restocking fees as long as the product is in original packaging. When I called Dave back he all of the sudden changed his mind about the warehouse and gave me another name of a warehouse that is was “actually” purchased from, and of course no one answered at that warehouse. For the next 2 weeks Dave and I negotiated the restocking fee and finally he agreed to 20% and he would come pick it up. I asked him to send me a simple email stating this information and I have been waiting now for 3 weeks for this email.
These people are very expensive and dishonest and according to BBB I am not the first person to be taken advantage of by these people.

Not trustworthy were promised to have a running replacement engine installed that has been paid for $3,500.00 dollars in 1 week back in November. It’s now The middle of February we have no truck. They (Dave) gives you the runaround & excuses why it hasn’t been repaired , it seems no one KNOWS WHAT THEY ARE DOING.

ordered part to be shipped. took my money immediately. waiting over a week and still have not received part. had to cancel on my cc .

I ended up coming to get parts that I needed and didn’t have the tools I needed the guys behind the counter asked for my I’ d and gave me the tools I needed to finish my project… big top is a good place to go….