Fix Auto Reno at 970 Bible Way, Reno, NV 89502

Randy and her crew at Fix Auto do incredible work and better yet have awesome customer service. Randy(the owner) came to my work to do the estimate on some body work. Had it fixed up quickly, but more importantly great quality work. Things any business owner cannot control: your attitude and definitely not the supply chain in our current post Covid world. They didn’t have to worry about my attitude because I give everyone my smile for free. The supply chain is what it is these days. Fix Auto had great communication which is not always a given these days. Highly recommend them to anyone needing body work on an automobile. You won’t be disappointed.

Great shop! Great staff! Everyone works hard to get vehicles out in a timely manner! They all work together and that’s what it’s about! If you want your vehicles done right and in a timely manner, go to fix auto! By the way the parts room and office is looking great!!!!!! Keep up the good work everyone! After being severely understaffed for awhile they have made a full comeback! You guys are noticed! Great shop and employees!

I was very pleased with the service at Fix Auto Reno. Each of the staff are helpful and knew just what I needed to do.
When I told Dave the name of my insurance company Dave was already contacting my agent and knew the name. After assessing my dents. He knew my information and ordered my parts. All the work was done just right and on time.
I would use them again and recommend them to my friends and family. Desk is a tiny bit dusty. It’s ok!

I would not recommend utilizing this auto body shop. I was driving across the country from a work assignment when I unfortunately hit a mule deer. The damage to my vehicle was severe and it needed to be towed. My insurance provider (SF) chose this shop since I am not from the area. Over the last 4 months that my vehicle has been at Fix Auto the communication has been poor at best. I initiated 95% of all communications about my vehicle. I was very patient and understanding during the long ordeal because I know that there are supply and staffing shortages. However, taking 5 minutes to text, email, call with any updates was never initiated by the shop. Fast forward to this week when I received my vehicle, which I shipped directly to another auto shop near where I live so my car could be inspected. My air conditioning was not recharged, my battery was dead, and my brand new $350 Yeti cooler was missing. I alerted Fix Auto about this immediately. They told me to call back today for final word about looking for my cooler (nearly a week later). When I called back I was told they were not available to speak about it but maybe I should check with the towing company. I personally rode with the towing company to the auto shop so that is not even a possibility. It feels like they are trying to avert any responsibility. There are only two possibilities 1. My vehicle was left unlocked on your lot and someone broke into my car or 2. One of the staff took it. I left my locked car on the lot on Monday January 3rd after packing as many of my belongings into my suitcases as possible. The cooler was the only thing of significant value and I obviously could not fly home with it. If my car was broken into then that means they had access to my personal information on the registration/insurance info such as my full name and address. I’m sure they wouldn’t want to admit if it was a staff member who stole it. Either way my personal belongings were stolen from my vehicle while at their auto body shop. So if you value communication and safety for your vehicle I would not use Fix Auto.

Ive been to see Randy and her crew twice now. I always have a great experience. Sarah at the dest is very kind and knowledgeable. David has been my primary person at the shop and had been excellent both times. Car damage is never fun but at least I can count on Fix Auto to take care of my truck. Thanks guys!