Riverside Truck and Auto at 12152 Co Rd 46, Milliken, CO 80543

Absolutely a nightmare to get a refund on the $100 core charge. I took the core back 10 days ago today and still no refund. If you know that there’s a core charge take the core with you and save yourself the aggravation and time of having to call them over and over to get the credit. I’ve made several phone calls and I’m told there’s only one person that does refunds and she happens to never be there when I’ve called. Why I have to keep calling to ask for the refund is beyond me and horrible customer service, I’m getting the runaround!!

*Follow up review ** It has been over two months and I have called several times a week every week and every single time I call no matter the time of day Brenda tells the one and only person named Holly who can give refunds is out of the office. She is NEVER there! Total runaround, total fraud!! Stay away from this place.

A nightmare to deal with. I was sold a broken engine. It was a hassle to return. Once I returned it, I recieved a new engine from them. I asked for a recipt, but was told by John, “you don’t need a recipt, you have my word” which was a huge mistake. After attempting to install it, it turned out to be the wrong year for my vehicle and my mechanic said it was broken and doesnt turn. I called to return the engine only to be told “we dont do that.” John has no word. Its impossible to get ahold of him and will hang up the phone if you try to get a refund. This cost me $1100 and I had to go somewhere else to get an engine for my vehicle. Avoid this place if you can.

Ordered a front axle, paid online like the representative suggested. They could never find the part. Called several times but same story. After a week I found the part somewhere else. Asked for a refund but never received it. I had to dispute the charges with my credit card company to get my money back. This company lacks a management department and good business practices. I would stay far away from them unless you like wasting your time and never getting a return phone call. Rep’s name Brenda, so called manager Miguel.

I did buy two head lights and I did pick them up at their location in Milliken. At home I did realize the headlight did not fit my car – even after they confirmed that the headlights fit my model and year. I did send them the headlights back on my own expenses and was told that my credit card will be credited for it. However, now after 4 weeks returning the lights I still have not received the credit. I called several time and always got a lame excuse why the credit has not applied yet. As of today I am still waiting. Sadly I have to dispute the charge with my credit card company. In this case I cannot recommend this company at all. Very fishy business practices. My advise – look somewhere else.

Wonderful customer service and fantastic prices! I highly recommend this business for used Engines and Transmissions. Warranty was included with both of my major part purchases. John and Chet assisted me in finding the right part and the perfect price. Thank you Riverside!