Walt’s Auto Inc. at 3551 Springfield Xenia Rd, Springfield, OH 45506

The counter guy treated me with respect gave me a really good discount on all the parts for this 2500 ProMaster 2017 that I have very honest showed up there after driving over 200 miles together I would give them excellent rating

Called at 830am and asked about a part, they said it was part of an assembly so I had to purchase whole unit, no biggie so I gave my card number and they said they would call me when it was ready. 430pm no call so I called because they close in a half hour, the guy was annoyed that I called and said they will call when its pulled. Next day I finally get a call at 230pm saying they pulled the unit and part of it was bad and didnt know if I wanted it and to call them. I live really close so I stop in and they have me wait an hour to bring the part out for me to look at (had to actually pull the part because I showed up to look at it). I see the part and the piece I need is not there and I say I only bought the unit for 1 piece but it’s not here. He looks it up again and says its actually part of a different assembly and it would cost more. I was mad, I said “I just need the 1 piece, just charge me for the whole assembly and just get me the single piece”. I left and went home 10 mins away, he calls and says it’s out and i can come back and get it. Horrible business to deal with, entitled, incompetent workers

Very professional and fast service. Window fitted perfect.

First time I went, Rob was very helpful and friendly on the phone and in person. I had a lot of parts that I was looking for and they had them. Given the great experience, I went back to get more. However this time Mike “helped me.” He wasn’t helpful on the phone, immediately saying we don’t have it even though I said that their website showed that they had. I asked if he could at least pull them out for me like the first time, as Im coming from an hour away and would be willing to pay a deposit in advance but he wouldn’t do it. I went to the store and another staff member confirmed that they had it. When I checked out, twice he rudely and loudly said that ” we don’t take returns!” Not once did I mention a return or had a question if it didn’t work. I can understand why someone else said they are quite sexist. Don’t think he would say that to a man. In fact, he didn’t mention that to the 5 other people who were in the store while I waited. I only recommend walt’s if you talk to Rob. He at least looks for things rather than flippantly says ‘we don’t have them’ immediately without checking the computer. The staff that pulled the pieces also were very kind, willing to look for a lot other parts that I requested and Mike didn’t know the correct terminology to look them up despite my direct reference to the GMC website. Signed, a woman

Been doing business with this place for years. Their parts are always a great condition. I never have to worry about if I’m getting ‘junk’. Tyler has been my go to for used parts. Thanks Tyler!