Renee Belanger
I bought a used headlight for a 2007 Chrysler T&C 119” wheel base a couple of weeks ago. It looked pretty foggy (which I was warned of) but decided to take a chance on it and spent the $53. When I received it I had to have a yard guy drill out the bolts that were sheared off upon removal and stuck in the housing. unfortunately after replacing two bulbs at $15 each I decided to buy a brand new headlight online for $70 including both new bulbs and shipping. I spoke with two people about the return policy and 30 day warranty prior to buying the headlight and then another person on the phone before returning. Everything was clear, “Full refund within 30 days”, I even explained the headlight and the circumstances. When my partner arrived at the store to return the headlight within the 30 days he was given the third degree and then told about the actual warranty. Apparently there is a 25% RESTOCKING FEE ON ALL NON-MECHANICAL PARTS. funny because I thought a headlight with wired elements that connect to your car would be considered mechanical, but never the less, even through all my questioning and explaining nothing was ever mentioned to me. I only got back $37 and lost $16 plus headlights purchased on the deal. My main issue is the lack of transparency and the way things were handled. They even gave me a hard time for not having the burnt out bulb in the housing when it was returned. I tried to support a local business but do yourself a favor and skip all this nonsense.
Sunday
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