Aenon Auto Recycling & Parts at 2140 W Broad St, Cookeville, TN 38501

Horrible place to do business – I would give it 0 stars if I could. If you are an out of state buyer, I strongly recommend some place else. I called to purchase a door panel that they claimed was in good condition. I asked for pictures, which they sent, but only of the front side. When I asked for the back, they claimed that they had already wrapped the door panel for shipping, and that they were not going to unwrap the package just to take a picture of the back of the panel. They continued to give me that answer each time I asked for pictures of the back. They then claimed that they would not send me something that is broken or damaged. They ensured me that the door panel was fully in tact in the back, but after receiving the package, the back of the door panel was completely busted – rendering it completely useless. When I called Aenon to file a claim, the owner answered (Alex), and was of no help at all. Upon speaking with him he stated it was not his problem, and that he did not care the door was broken because I already sign a contract for shipping. I therefore filed a claim with UPS, and they were requiring more documentation. I called Aenon again, requesting pictures of the door panel before it was shipped (like I had done when I was first trying to purchase item). After speaking with them, they apparently (and so conveniently) got a new phone – so they no longer have those images. Therefore, I could not even file a claim with UPS. They said I could ship the part back to them (on my own expense and for an item that is completely broken) and they would only give me what I paid for the part – so I would be losing even more money. Aenon is a horrible business to buy parts from if you are relying on them to ship things to you. You sign a contract under false pretenses and they send you things that are completely busted hoping you will send it back so they can scam other people with the same broken product. I am in absolute disbelief with this company. Anyone and everyone should stay away.

Rudest customer service. they won’t pull a part until it’s prepaid. Failed to even mention that till I was on the way. 1 hour 1/2 till closing and they said they wouldn’t have enough time to pull it even. OUTRAGEOUS

Beware! Unless you are Hispanic DONT GO HERE! We paid up front for a part. It was supposed to be ready for us to pick up at the same time the next day. When we returned the next day the woman wanted to charge us AGAIN for the part and we still had to wait an hour for the part. The woman was rude and hateful. She was in no way friendly helpful or nice. We were treated terrible but I am VERY sure that if we had been Hispanic, we would not have gotten dirty looks or attitude.

They seem to adhere to good business practices however the customer care left a lot to be desired I was treated poorly by both people that were there. They took offense when I asked if I could buy a part separate from other pieces of the car. I don’t often buy car parts so I don’t know how it works I’m a consumer I rely on the business to inform me on how things work not to tell me I’m rude. I felt like I was being confronted. Before even telling me the price they insisted they would not compromise their policies and wanted full value for their work. I never even claimed I would pay any less and they hadnt even told me the price yet. I had been willing to pay the price they eventually told me, however I could not in good conscience because they told me I was rude and would not do business with me I guess because I didn’t know what I was doing. They told me to just buy the part online because it was a lot of work to have to go to the car and take the part off and it was hot and I guess the guy was just getting off lunch. Rating two stars because they could not successfully get themselves a new customer, however there were clear signs of a healthy business. I am not their particular type of clientele. I wanted to buy the part for my car but I can’t support a business that treats people that way, come on guys it’s a salvage yard people come to you when they have a problem with their car they’re already stressed you don’t have to make that worse. They were not understanding at all and apparently thought that I couldn’t afford or didn’t want to pay and and they just really took offense to the kind of person that I was. I’m ain’t a terrible person, come on.

Rudest, most unprofessional, over priced people I’ve come across in a long time. First off they got to be pretty bad for me to write a negative review. When I called, the Woman had no clue how to do her job, so after sending me over to a rude man, he found the a used part for twice the cost of a new one. When I questioned the price he was ready quickly to fire back as though he gets questioned a lot about high prices. He told me I must not care about the safety of my children! I said “I care not only about the safety of my children but also about the cost of their Collage education! So when I can buy it new for half the price why would I buy yours? He just hung up on me.” Need ZERO stars!