ASAP Car Parts at 3301 Robinson Cir, Charlotte, NC 28206

I have to give them 1 star because it is the minimum, but they don’t even deserve one. I bought some seats online, from current stock. I was assured by the sales person that the one pictured were the ones I was getting. After driving 8 hours to pick them up for my surprise they were destroyed!!! The car was listed as a new arrival but pictures were from 4 years ago and never updated. I told them we were coming form Florida to make sure they were good but they could care less. Well, to say the least they are not to be trusted.

I wish I had noticed these reviews before wasting my time. Small business here. Took 2 calls for them to pick up. Filled out the cc auth form, placed my order, called back to confirm receipt and got no answer. Should’ve know then. This morning, after realizing the part still had not arrived, we called again. “The part was bent, so we never placed the order or sent the part.” This was after telling us yesterday it was on the truck already and we’d receive it today. They’re either lying or just inept. Don’t have time to figure out which it is.

As an auto repair service in CLT, I have tried to source parts from ASAP multiple times and been told parts were available and ready to go, only to drive all the way up N. Tryon and go in, and be told that they couldn’t find them. This has happened 4 times, and I’m 100% done with them. Not to mention the times I’ve called and the phone has just rang and rang, no answer, no way to leave a message. Extremely unprofessional. The guys at S&R on Craighead Road are a much much better option.

My shop called for an AC line for an Audi. Short story is we received the correct line for a reasonable price and it was delivered. Thank you for your service Salvage Auto Supply. Admittedly it did take a few phone calls and some hold time to get the line. There was a mix up and they pulled the wrong lines from the vehicle. But because I asked for a picture of the line to match up what we needed and because they were willing to go the extra mile and provide this picture, the correct line was pulled and delivered without any wasted trips by either of us. So as a business owner myself that has not made everyone happy over the years I will say that there can be a breakdown in communication by all parties involved at any given time. As long as we get better at our jobs because of these times and not worse or stay the same, then we all deserve second chances. Make apologies when due and strive to do better. Consumers please be aware that you have a part to play in how you are treated. Employees need to realize the consumer is their livelihood. Lets both come together and make it a pleasant experience and lives will flourish because of it. Remember R E S P E C T one another. Peace out!!

I called this morning around 8:30am in regards to a part ASAP had listed on Car-Part for my wife’s 2014 Altima. I was told the part was available. I went through the process to pay via the website & called back around 11am just to confirm paperwork was received. I was advised it was & someone would contact me shortly to send photos for me to verify the part before it is shipped. Just a few minutes ago I received a call finally & was told the part is not even there & the charge on my card was voided “so I should see my money back quickly”.

I’ve now wasted a full day & am no further than I was when I started. I ran a salvage yard for years – it takes someone 5 minutes to check the vehicle initially & ensure the part is there.