Auto Express at 282 E Piney Hollow Rd, Williamstown, NJ 08094

Several years ago I had a Mercury Grand Marque and the power window stopped working. When I took the door apart the cables were all frayed and broken. I went to the yard and they had one at a reasonable price. I took it home and installed it and it immediately stopped working and when I opened the door up again it was all frayed and broken cables. I called the yard and they replaced the part without questions and the second one worked great. Didn’t like to have to install it twice but at least they stood behind the parts they sold.

I’m thinking of going there again for my grandson who has a 2002 Camery with a broken tail light. Have to call first to see if they have one and the price is right but I’ll be a returning customer.

Terrible place to do business. I called before and was told that all of the parts would be pulled by the time I arrived to purchase them approximately one week later. Upon arrival I was told that the guy that pulls the parts would not be in until later that day, so both myself and the older gentleman, “Chuck, proceeded to talk about several different parts and write down prices for each individual item. At no point in time was it discussed that in order to receive those prices each piece priced had to be purchased. The prices were discounted up front because of 2 reasons, the first being because I was pulling the parts myself, and the second according to Chuck was because he beat everyone elses prices period.

So I proceeded to the donor car in the yard with very little guidance as to where to find it. Then started pulling the parts by myself once I finally found it on the other side of the junk yard. Once everything that I was ABLE to pull off of the vehicle was removed I went back inside to pay Chuck. At this point he was very upset that I had gotten all but 2 of the 14 or so items that were originally priced. Chuck said that I could either leave everything out on his yard OR that I could pay the elevated prices for not buying everything as a package. I was scared, I truly thought I was in danger. He then angrily disappeared into his garage and left me to pay a younger guy who’s name I forget.

If I had not already spent almost 4 hours in the hot sun I would not have purchased anything from these “gentlemen”.

This is not the way that you treat a customer. This is not the way you gain referrals, recommendations and repeat business.

Message to Chuck and anyone else at Auto Express: Do not blame the economy for not selling as much as you would like, blame yourself and your unethical attitude and practices. I treated you respectfully, drove a long distance to come buy from you, kept my word throughout the entire process and you treated me very disrespectfully. Best of luck.

Caveat Emptor. Buyer beware.

Had a very good experience at this yard. Employees were very helpful from the time of calling for what we were looking for, till we got there to get it (we are approx 90 miles away).Ace thanks again for your help.

In this day and age any business without their own website is a pass. It indicates they are not putting any effort into the business thus they are probably hard to deal with. Sorry, my business is going elsewhere.

Lots of late model used cars fair prices well versed staff