Bessler Auto Parts at 106 Williams Way, Wilder, KY 41076

I ordered a BMW F30 hood from Blessler Auto Parts and I was so surprised on how the management was so helpful, thoughtful, organized and so easy to work with. I went to the website and chatted with Billy. This conversation was more than helpful. We ended up speaking over the phone and the Billy helped me finalize the whole order over the phone. The price was amazing and couldn’t find any better deal anywhere else. I received the hood exactly as described and within 2 business days. Many thanks to Bessler Auto Parts team and to their honesty and professionalism. Looking forward to order more parts from them in the future.

I usually don’t leave comments but I feel that Billy with Bessler Auto parts went above and beyond. That is exactly the type of customer service that deserves to get recognized. I had no issues with my order, everything was in mint condition an I also received it sooner than I expected. I would definitely purchase again with Bessler Auto Parts. Thank you guys for making my order seamlessly.

Excellent customer service and incredibly fast shipping! I ordered an upper grill for my wife’s vehicle, and was accidentally sent the lower portion of the grill instead. One call to Besslers had the mistake resolved in the best way possible. It’s clear that they truly care about their customers and will go the extra mile if need be. I will definitely be looking to do business with them again.

Sent me a defective differential. Warrantied it out and they sent another, but I find out that they only pay $55/hr on labor costs (which covers around half of the labor) and I’m going to have to pay for the warranty for the second differential as well. I’d be satisfied with the process if the first part they sent had worked for any length of time at all, but given that it was defective, I’m disappointed that they didn’t make things right by covering the full cost of the second repair. On the plus side, the initial cost was quite reasonable, and the customer service is friendly and prompt.

Edit – after speaking with Adam after his reply on the post, Bessler is making things right. Glad to see a company this responsive to customer experience!

I have been dealing with Adam and his team for years. Top notch group of individuals selling quality recycled auto parts for A LONG time. Any time I had an issue it would be handled as the great poet Vanilla Ice would say “If there was a problem, yo, I’ll solve it”. Strongly recommend.