Big Texas Auto Parts at 5470 SE Loop 281, Longview, TX 75602

I don’t never usually post any feedback or reviews but, let me just say this place is the only name you need know when in need of auto savage parts! I’ll put my name to that and own it! A BIG shout out to Chris for responding to all my inquiries when no other I do mean no other places would!! HE made everything sooooo stress free. Even agreed to meet me on his day off just so I could get my parts! Who else would do this!!! Let me just say not many I know. Thank you again Chris you’re the man and I look forward to doing more business with you in the future!!!!!!! Jay

I have called in advance to see if they have a part or a piece of glass I need and twice now I have had someone tell me they had it and I ask them to go ahead and pull it and I would be on my way to pick it up. Both times I had to have the part that day as I had already promised my customers that I would be able to get their cars done that day, and both times I am told the parts were there and when I was able to go up there I was told that they couldn’t find the parts! I never received a phone call letting me know that I would need to check elsewhere in order to get it that same day so I lost both deals and costed me about $400. Customer service is the name of the game and when I am reviewing a business it accounts for more than half of my reasoning to the amount of stars I will give them. Other than those two times I have had some pricing issues where I could buy brand new parts for $30 or even $50 less than what was priced to me used. Other than that all other transactions have been good, and I’m not saying don’t use this place at all. I’m just being transparent and letting anyone who might need to know that these are situations that have happened to me and to be aware of them. I would still recommend this place for everyone.

Always have what your looking for!!! When you call to see if they have the part they are Polite when you go to pick up your part they are polite that goes a long way with me. Great Customer service Thanks guys

I posted my truck for sale and within 5 minutes I was on the phone with Big Texas Auto. It happened so fast I thought it was a scam. That couldn’t be further from the truth. They made a series offer and handled all the details. Tino was great to work with. Very professional and had all the paperwork ready to go. I can’t believe how easy the whole process was. I highly recommend them if you are buying or selling a vehicle.

Number 1 place for ANY parts. PHENOMEMAL CUSTOMER SERVICE !!!!!!!!