Bizarro’s Erie Auto Salvage and Towing at 1626 Raspberry St, Erie, PA 16502

BEWARE. We are another salvage business who ordered a 1999 Mercedes headlamp for a customer. This is a GLASS lens, not plastic. The box arrived in perfect condition, no damage. Upon opening, there is a very thin layer of bubble wrap on top where the lens is and peanuts underneath and on the sides. NOT ON THE TOP. The lens was completely smashed. Jennie was notified by email immediately with pictures and she sent an email back stating there was insurance on it and to take it up with USPS. After talking to our local Post Master, we discovered that there is NO INSURANCE on the shipment (SHE LIED) and that because there is no damage to the box and we were not the shippers, there wasn’t much we could do other than have the shipper take care of reporting the damage. We made several phone calls in couple of days to get nowhere and Erie basically told us to rub salt. We also realized how much they gouged us on shipping. She charged $35 for shipping and on the shipping label she paid $16.60… Wow. IN ALL OF OUR YEARS PROVIDING SHIPPING SERVICES FOR OUR CUSTOMERS – WE HAVE TAKEN CARE OF THE CUSTOMER. IF THE ITEM WAS POORLY PACKAGED AND BROKEN BECASE OF OUR NEGLIGENCE WE WOULD REFUND THE CUSTOMER IN FULL. BECAUSE IT WOULD BE OUR FAULT!! SHAME ON YOU PEOPLE.

Terrible costumer service!
I bought a part from them. I asked where can I get rid of my old part? He mentioned a place that I tried to Google, but I didn’t find it because I didn’t know how to spell it correctly. I asked if he can spell it, he said angrily, “I am busy. Go figure it out on your own!” I know it’s not part of his job, but that is super bad costumer service. All I asked for is a spelling. Look at the other reviews. They literally waste hours of wait time on their costumers and not willing to spend a few seconds to spell a name.

Worst salvage yard in Erie!!! Looked online and found a battery tie down bracket for $13.95 so I figured I’d see if they had one before I ordered. Called them and they said they did for $20, and I told them what I could get it for new and their response was, ” well that’s what these are going for now” the bizzaros are a joke…they ain’t good at anything. Selling cars, parts, or boxing.

They were helpful and got me the part I needed.ty so much.

If I could give -10 stars I would My husband and I were looking for parts for a 2002 vehicle. He was quoted $65 dollars. When we showed up it was now $85 Dollars. We decided we would look elsewhere.. We then called today and they “d us a $150. The phone call dropped called back I’m assuming I spoke to an owner female manager who was absolutely rude rude told me not sure why the technician said 150 because it should have been 130. I then ask her how did they price these parts after a few choice words back-and-forth she told me why are you doing business here go elsewhere.. During this hard times with the pandemic there are so much negativity but I think this place has always been negative so I would give this a -10 stars and do not put your money here Cause they will not back their parts they will not back their prices and they will not back the customer