Black Lane Auto Parts, Inc. at 1880 Black Ln, Caseyville, IL 62232

Wouldn’t warranty a bad transmission cause I was 10 days over

Was told I was buying a fully functioning steering column with airbag and extra buttons than the wheel I currently own. Made three separate trips up to pay for and pick up the item, only to be told it wasn’t functional as they promised upon pulling it from the car, but they had an exact same column I could buy. Fast forward to the next day, I get the “new” column. Same as the one I have. No airbag. Not functional. Missing the clock spring and connectors were ripped out of it, leaving it worthless. So why was I charged almost $200? Very unprofessional and trying to recant promises to cover their rears. I’ll go to 111 or pick and pull before ever returning here again.

Great group of guys…
They was willing to help me when they couldn’t find the part that I came for…then they found it

Absolute best customer service and REALLY helped me in my situation…I had my vehicle stolen and was able to pick UP my car until 4 days later…the owner was kind enough to waive the storage fee for all 4 days!!! Thank you again Black Lane!! You truly are compassionate and just All around a great business…best wishes for many years to come!!

Make sure you comparison shop before you go. Friend of mine found out after the fact that he paid a lot more for used parts from here than he could have paid for brand new. Rotor and hub bearing from here was almost 80 dollars. Then he found out that brand new for the same parts it would have only been 63 dollars. When they were asked about this was told they will charge whatever they want. Said they didn’t care they were charging more for junk yard parts than it would be to get new.