City Universal Auto Parts at 4208 S May Ave, Oklahoma City, OK 73119

Been waiting 3 weeks for a headlamp. Everytime I called they gave me an excuse as to why they haven’t shipped. Took $ from my account now they wont answer my calls or emails.

I saw one of their listings by chance on Craigslist. I contacted them, and they were very accommodating! I drove from Tulsa to OKC the same day and they had the when truck bed ready to go by the time I arrived. They even had a secondary part I had been looking for, and it was cheaper than market value.

Really good customer service and they were quick to get my part and get me back on my way. The reason I’m not giving it 5 stars is because the entrance is not clear. I drove around the building twice and then walked around until I found an open door. The door just led to a parts storage area, one inside I yelled hello and a guy from a side office answered back and it was smooth sailing from there. The overall experience was good. Don’t hesitate to do business here.

Ordered a headlight assembly from them, $580. Received a completely scratched headlight that none of the lights except the turn signal worked. Tried replacing the bulbs, but it did not work. Sent an email, left a voicemail, called everyday for 5 days straight no answer until I called privately then they answered and left me on hold for over ten minutes. When I called back they would no longer answer the phone. Before ordering the light I verified that there was a 30 return policy if the headlight did not work and verifified that it had been tested.

Ordered a part December 2nd, we are now at December 20th no part yet and no tracking number given to us but they did take out the $340 on December 2nd. I called today and left a VM msg last week sent an email but haven’t heard back. Probably the last time we order parts from this place.