Lebarron’s Auto Salvage Inc at 305 Zeigler Rd, Dover, PA 17315

It’s nice to see how many people were respected and treated properly, but sadly that was not the case for me. I recently called to order a part for my car, and at the beginning everything was going fine. However, Chris eventually became agitated with us asking many questions about the part we wanted to purchase and began to act disrespectfully towards us. I don’t understand where and when Chris thought it was correct to decide when to cancel our order or tell us he “wasn’t going to waste his time on people like us.” But there are other ways to communicate one’s message. Secondly, when I tried to understand his statement and clarify that we aren’t trying to “waste his time,” (which I don’t understand how it’s wasting his time if that’s why he’s working there, to waste time and make an income) he would not let me speak at all, and interrupt me every time I spoke. I understand we all have our bad days, but as a person who will be working with clients one should learn how to communicate properly with others and control those childish attitudes. In the call, I never played around and became indecisive about the order, I simply just asking questions to verify if I was understanding everything correctly. I understand this is a business where many people are calling for many parts, and you guys are busy; however, at that moment you were dealing with my time, and my money as well. Therefore, my input and my opinion matters as equally as ours. To tell me that “I’m wasting your time and asking too many questions,” is such a hypocrite statement. I find it unfair to me and father who were just trying to make sure we understood you correctly, especially since English is not our first language. I also I find it usual that after translating the information to my dad into Spanish is when Chris began to act disrespectful and aggressive towards us and then later he just hanged up on us. By all means, I would never recommend this place to anyone on my behave. I hope, that any future clients never have to experience this type of disrespect.

I just sold my car to Lebarron’s and from the time I called they were nothing but courteous, professional, and offered me a fair price. Scott came to pick up my car he was efficient and professional. I definitely recommend them!

I needed a couple parts for my car. I called and got very courteous and effective service. One part ended up being out of stock and I got a message very quickly. This allowed me to make other arrangements. Top customer service here!

Chris was very nice and was very professional in finding the part I needed and couldn’t find anywhere else. He kept in touch with me all the way through. I suggest that if you need anything, talk with him.

Bought parts for a year straight from this business out of convenience and limited used auto parts in my area. Honestly compared to yards I dealt w in Maryland very unorganized and alot of junk inventory. Not alot of money spent for late model inventory, instead they will purchase elsewhere. I had no problems w returns unless it was electrical items. Well today I called for one of my customers and the guy that answered was rude and zero help. I asked for Jenn whom I dealt w the previous year. Customer didn’t need the part it happens, so I asked about returning and that’s where it got really interesting. I was told no returns, well that’s funny they did any other time. Customers cancel jobs , shop can’t eat parts. Jenn’s response was that I didn’t buy the part. That’s irrelevant I wanted to know what happened to return policy for future reference. If something is not returnable or has a restocking fee customer should be aware. She also said it was case by case… so i tried asking a few more questions and she hung up on me. Very unprofessional and immature for a business to act like that. That’s one reason why that place will never grow only scrape by. Personally I will never order again and I will relay that info to everyone I know. Very disrespectful. Period. Also they are so hard up customer was told they would take it back if they bought 150 drive shaft for 400$ , shady business beware! You guys need customer service training, manners, and organization. Maybe try chucks or lkq you’ll get better service, pricing , more inventory and general human decency. One of the other reviews owner responded no returns on electrical and others within 30 days. So what was problem today? Someone peed in your cheerios? Can’t hang up on my review either.