M & P Auto Parts at 227 Merrow Rd, Auburn, ME 04210

I’ve used M & P since April 2019 (when I moved to the area)for parts that I needed for customers and for my own personal vehicles. I have never had much issue with anybody there. I refer people to them when they’re in need of parts but two days ago I call about a left front steering knuckle for a 2002 durango and was told there wasn’t any there. A close friend and fellow mechanic was there that afternoon and saw a 2002 durango in the field and asked about the knuckle. And was told it was taken less than an hour before. He called me to see if I was the one who had bought it and of course I hadn’t because I was told it wasn’t there. I feel that trust is important in any business but if your lying to customers why should I refer my clients and friends so you can lie to them as well.

They had a motor I needed to repair my car, was told the price was firm because it was so “clean”. Get it all the way in, all but the exhaust done and find a problem with it. Their solution is we take the motor all the way back out and return it instead of sending someone to fix it, AFTER my fiancé had to miss work to get it delivered because they refused to send two people when we were paying $2000 for this motor that they offered to deliver. No offer of a partial refund, and the employee is rude every time you deal with him. We don’t have an extra day to spend taking the motor out, and two extra week days to return and pick up the motor when they “fix it” when it shouldn’t have needed fixing it to begin with. Oh, and forget about the email they tell you to contact them with. They don’t reply. Will never do business with them again.

I just called for the very first time looking for a part. A grumpy man answers, I ask my question, he never responds, I only hear typing so I assume that he’s looking it up. He then responds with “no we don’t.” I say, “ok, thanks for looking! Have a great day!!” Then I hear click. Wow, what kind of service is this!?!

The owner had met me through another entity or business and he was extremely knowledgeable about the area, products and services that they can provide and honest about those they don’t but they quickly referred me to someone who could. The company has done a great job of keeping in touch with their customers and extending discounts and offers available if you sign up.

I would like to say that M&P Auto has the worst customer service I have ever witnessed in my life. We placed an order with them yesterday and needed to cancel this order hours later. We were told that this was not possible and that we would have to drive back out there to get a refund minus a 20% fee. I called this morning to inquire why the order was just not canceled and the transaction voided yesterday. The guy was a complete jerk on the phone and basically told me he was doing me a favor and I could either take the 80% refund or he would change his mind completely and not refund us at all. I went out there on my lunch break to get the refund, feeling like I had no other option. I repeated my question about why the order was not just canceled and he said once he hit the button that was it. When I expressed my feelings about the customer service being so bad, he had the nerve to agreed with me and he had horrible customer service. When I said I was going to call the BBB, he offered me the number while the other gentleman laughed at me as I was leaving. I proceeded to call the vendor where the part came from, as I suspected, the order could have been canceled at anytime. I called M&P back and he said she was lying. I am appalled that this business is still in operation with the way they treat customers!