Pull-A-Part at 4401 Peters Rd, Harvey, LA 70058

I definitely must give credit where credit is due. I visited the boulevard today in New Orleans. I drove from Baton Rouge for a specific vehicle. Unfortunately the part that I needed off of the vehicle was damaged. I returned empty-handed, without my part, but was incredibly impressed by their employees. Jessica, Lexi, and I believe his name is Ken went way above the call of duty and totally exceeded my expectations. Jessica gave me her personal phone number just in case I was notified that another vehicle that matches my needs were to come in, that way I would not have to drive all the way to New Orleans again to just be disappointed. Lexi search their inventory to try to help me find another vehicle that might possibly have the part I needed. Can pulled up the year make and model of my vehicle, and informed me of every make sure that Lexus Mitch that I could find the parts I needed. I have a Lexus RX 330, and he informed me that the same parts could also be found on the 2007-2009 Lexus RX 350 or the 2007 through 2009 Lexus 400H. I left there with so much more information than I came in with and these three employees completely exceeded my expectations with gigantic smiles on their faces the whole time. Thank you so much guys for your excellent service. You turned what could’ve been a bad experience into an amazing experience!

Always a very pleasant experience, prices are fair and the team is very knowledgeable about the parts. Just an example from today, I left my phone in a vehicle, GiGi offered to call my phone until I was able to locate it, the best part I didn’t have to ask. So, I would like to thank Ken and Brian they were there to help as well. I love coming to this location.

Bought a power steering pump and it didn’t work. Brought it back after 30 days without the receipt hoping to exchange it. The manager or supervisor Griselda helped me out. Found a solution to my problem! She was awesome ! I want to thank Griselda and the whole New Orleans West team at Pull A Part!

Thank you Lashante and Danielle for your help today! Thank you to Danielle for going the extra mile to ensure that we got the parts we needed! Will definitely be back for my auto part needs. Awesome location.

I do not recommend. I was not please with this company. The only person that was helpful was the dispatch person that wasn’t even local (out of GA). They cannot secure a timeframe on when they will be there. They only say “We’ll be there between 8am and 5pm” which does not work for most people. Even Cox Cable or ATT gives you a 2-3 hour time frame. I even asked if I could be the last pick up of the day to try and buy me some time to come from out of town and they still called me at 8:30am. After much frustration, the dispatch center was able to confirm a time (between 12:00 and 1:30pm) and they called at 1:20pm stating they were 45 minutes out. There are other companies out there that are more accommodating than Pull A apart was.