Stepp’s Auto & Truck Salvage, Inc. at 11607 Ossie Murphy Rd, San Antonio, FL 33576

Customer service was unprofessional and uncaring. Also the staff was not helpfull and unwilling to provide any type of good attitude. This was different with her coworkers which she was really nice. Having to be towed is itself an awfull experience, and I had a good attitude. This customer service only leads to frustration and anger which many people may not be able to control like I did. I hope your customer service improves so that people that are in a that situation can have a better experience at your place. Also had to travel 45 min to pick up an adjustable wrench because staff was unable to let me borrow an adjustable wrench which I am more than sure they had. I just needed it for 2 min so I could take out my plate.

To accurately review a place of business you should insure that you actually used it. Leaving a 1 star review for a salvage yard that has the same name as a towing company you thought gave you 1 star service just shows how inaccurate reviews can be. Do actual research, talk to others and be fair.

Stay Away. Worst Junk Yard to deal with. Our dealership is working with many Salvage Yards in Tampa Bay area. This is the worst experience by far.
Engine came with a damage. First they wanted 25% restocking fee. After we agreed to this crazy $500 charge, they never came back to pick it up. After weeks of calling them, we decided to take a 2 hour drive and deliver engine ourselves. They didn’t take it, they told us we have to have original receipt.
We called them after spoke to a female person and confirmed that we still can come back and deliver engine back to them 2 hour drive one way with original receipt. She confirmed its good to go.
When my driver arrived, they simply cursed him out and told him its your engine you keep it.
Lesson learned. Will never do business with them. You guys think twice to do business with them.

For those in entitled people in the back. Good reviews are for good results and bad reviews are for bad results. Not a platform for one to complain about their poor choices and handling of them.

Tow truck driver was really nice and seemed like a good guy but was not completely trained or informed by the company he works for. My daughters got into a car accident and needed the vehicle towed. We were told by the driver that we could remove my daughters amplifier and other belongings at the salvage yard after the insurance company authorized it. Once we arrived at the salvage yard, I was told that I could not remove the amplifier regardless of what the insurance company says. I said that the driver also said I could remove it and the woman behind the counter said with a rude tone that the driver(who drives a Stepp’s tow truck and brings vehicles to a Stepp’s salvage yard all while wearing a Stepp’s work shirt) does not know the rules of the Stepp’s salvage yard. She did let me get any loose items from the car while she stood guard a few feet away. It just doesn’t make sense to have people completely representing the company not know what to tell their customers when common questions are asked… especially right after a car accident, then have another employee get rude when the customer is confused by the sudden denial of what was already promised about something that 100% belongs to them.